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United Kingdom
converse all star

Shipping & Returns

We will organize shipping and delivery items within 1 day ago time we confirm your payment.
(A) We promise prompt delivery to customers from the Asia & Pacific region, Europe and North America. Customers from other parts of the world have to cover international postage.
(B) All deliveries are made by EMS (default shipping service), which takes about 6-8 days working days for the goods to arrive at the destinations. We also offer expedited shipping service (DHL, etc.) to meet the needs of specific customers (Customers must cover the extra cost generated expedited shipping service).
Return, Refund & Exchange
1) If the item is severely damaged or defective, please return it within 7 days since you receive your order for a replacement or refund. (Contact our customer service and provide evidence pictures or videos to show what happened on your order.) Customer pays all return postage fees.
2) If your item does not fit or suit and you want to send your order to us for replacement or refund, please make sure the item must be returned in its original condition, including all original packaging and tags. Hope you could understand that we can not accept a return of any item with an indication that it has changed size or changed in any way, including the removal of hang-tags. (To change the size, color or style, need applications made in writing to our customer service)
Exchange or refund will be issued within 2 working days of receipt of returned goods. For exchanges we will send replacement after we receive the returned merchandise. For a refund, we will let you know when we refund your money and it will take some time (1-14 days) to go into your account. Service charges such as express shipping, postal insurance, international shipping and gift wrapping refunded.
3) If we do the wrong delivery, we will ship your order and cover all costs incurred on it.
4) The right to cancel your order. We promise fast shipping & delivery service to all our customers, if you want to cancel the order you have placed with us, please contact our customer service within 24 hours. Processing fee is 5%. You can not cancel your order after 24 hours from you paid.
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